Dos And Donts In Handling A Depression Hotline

By Dennis Sullivan


Depression is one thing that cause troubles to a person, to his families and colleagues. It drives people crazy, make them hostile and ending up their lives. Before such condition worsens, its important that patients are mentally and emotionally treated. In that regard, they will likely overcome their problems without resorting to inflicting harms to themselves or suicidal acts.

Some institutions have figured out a way to handle special cases that involved attempted suicidal acts. There are professionals and certain agencies that handle depression hotline. If you are someone who has this kind of job and wishes to help people, there are things you can do in your own ways. Here are few important reminders you must keep in mind.

Be calm, non judgmental and a sympathetic person. After knowing the concerns of a specific caller, you must listen attentively to what he says. Try to prevent saying things that can aggravate things. Before making judgments, listen attentively first. In giving your advice, think of its effect to the person. Finally, be more calm every time you handle such kind of situation.

Arguments should not be considered. If you argue to a person on the line, chances are he might do things which could risk his life. Once he shows sign of losing patience and control, do acts that will make him return to his senses. Typically, depressed individuals basically need someone who would listen to what they say. Thus, its important to be very careful on what to say.

Offer a ray of hope. Reassure that help is available and that the suicidal emotions wont last longer. Let individuals know that life is an important thing. Offer good advice and suggestions which will help them recuperate from their troubling emotions. Be very certain that they are still with you, talking and not doing any harmful activities. Always remain positive with all your talks.

Being surprised may seem natural but dont show it. It is not a surprise to hear many things especially from a depressed individual. Apparently, some things might shocked you more. Regardless, you must act normal and keep your voice calm at all times. Dont keep on lecturing numerous things or talk about suicidal. Putting a fuel on the fire might cause a problem on you someday.

Take them seriously. The people who are experiencing depression are seriously leading a troubled life. They want someone who will listen attentively to what they say. In fact, they need to be taken seriously. If you laugh or make fun of their situations, they might lose all hope and eventually give up. An attempt to take suicidal should not be taken too lightly.

Dont make promises concerning confidentiality. Contact the nearest medical agency or the families and friends of an individual before its too late. Ask for an immediate help practically when you think that his situation is now into a serious level.

In working with this hotline, its utterly vital to remain serious. If there is an emergency, then take the proper actions. More importantly, never let any situation to turn uncontrollable or else you might not be able to help someone consequently providing an ineffective service.




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